JPC-22946 - Global IT helpdesk
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

   

   

  Role : Global IT Helpdesk Analyst (Inbound Voice)

   

   

   

  Location : Hyderabad

   

   

   

  Rate Limit Maximum : 50-55K INR including markup

   

   

   

  EXP : 2+ Years in Service Desk Support (Inbound Voice)

   

   

   

  Max 20 Days Notice Period candidates

   

   

   

  Note 1 : Looking for the candidates with inte
  ational support experience

   

   

   

  Note 2 : Need First level of screen from vendor and candidate screen shot with ID proof pasted on CV.

   

   

   

   

   

   

   

   

   

   

   

  This Position is for Global IT Helpdesk with a banking client (HSBC) of Wipro. IT Helpdesk is the Face of Inte
  al IT Support and is the First touchpoint through Calls from their global users (US, UK, Asia pacific countries who

   

   

   

  are English speaking). So the IT Helpdesk Engineer will have to troubleshoot IT related issues for end users via Phone and if required take a remote connection of User’s machine and resolve.

   

   

   

   

   

   

   

  ·         At least 2 years of previous experience in Global IT Helpdesk supporting global users.

   

   

   

  ·         Excellent Communication Skill – Verbal and Written

   

   

   

  ·         16/5 Service Window. Should be flexible to extend or ready to work on weekend if any business requirement arises.

   

   

   

   

   

   

   

  Consider the below points while sharing the profiles. In case of any query, please reach out to me.

   

   

   

   

   

   

   

  1)      Share me the profile submission tracker as per below format only.

   

   

   

  2)      Do not change the subject line while responding or sharing profiles.

   

   

   

  3)      Loop all the CC’ed SPOC’s in this email while sharing profiles.

   

   

   

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: