JPC-22567 - Customer Remediation Analyst
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Your day-to-day activities will include:

   

  · Supporting the Financial Crime Remediation team by reviewing information requests and performing outbound calls to the customer to obtain key information & documentation

  · Managing document upload tool, to allow customers to submit the required documentation & information

  · Updating core systems and understanding EID/IDV requirements

  · Handling inbound enquiries via Telephone and email

  · Reviewing documentation received from customers in line with requirements and notifying Remediation teams when customer files are complete

  · Updating missing information if KYC/KYB customer information is not up to date. Collating documentation from inte
  al systems and through customer outreach

  · Working productively to deliver high volume and high quality work in a fast-paced department

  · Acting as a role model and being responsible for delivering excellent service with every customer interaction.

  · Supporting the implementation of new initiatives, process improvement and changes within your department.

  · Taking responsibility for identifying, assessing, and managing risks. Suggest alte
  atives where appropriate.

  Responsible for understanding where all risks are in own area and following recommended controls.

  Understanding and acting in accordance with policies, procedures, and regulatory requirements.

  · Reinforcing brand values e.g., empathy, warm welcome, timely, can-do attitude, honest and straightforward approach.

   

  What knowledge, skills and experience we need:

  · Must have proven telephony experience handling inbound or outbound customer calls

  · Must have proven experience within a KYC/KYB and Financial Crime team.

  · Excellent knowledge of banking products, services, policies, and procedures, including online banking systems

  · Knowledge and experience of KYC/KYB and Financial Crime team processes

  · Experience in obtaining customer information and reviewing responses. Knowledge of acceptable IDV documents.

  · Excellent organisation and administration skills

  · Strong customer service and interpersonal skills with the ability to deal with queries effectively using a range of channels including phone, email, and secure instant messenger service.

  · Good initiative and problem-solving skills.

  · Works effectively both individually and as part of a team

  · Strong PC skills (Excel, Word, email)

  · Able to organise own workload and meet deadlines and targets.

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: