JPC-22468 - Service Manager
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

   

   

   

   

   

   

  Job Profile

   

   

   

  The Technology Service Management job is responsible for managing delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.

   

   

   

  This role will carry out some or all of the following activities:

   

   

   

  • Ensuring strategy is in place for the platform, this includes tools and processes

   

   

   

  • Provide expertise, specialist knowledge and consultancy to support the development and delivery of the Service Management discipline area\'s strategic goals and objectives

   

   

   

  • Responsibility for all production incidents that require remediation through the platform

   

   

   

  •Responsibility for all technical tasks that will be delivered via the platform

   

   

   

  •Required to manage all production incidents and technical tasks that require remediation through the platform via regular communication with the team and workshop meetings with regular cadence

   

   

   

  •Ensure that metrics can be produced on all items pending, all items picked up and all items delivered within timeframes of the agreed SLAs in Service Management

   

   

   

  • Communicate across the team including with SMEs, Head of Engineering, Engineering Leads and Architects to ensure the correct approach is taken to all incidents.

   

   

   

  • Collaborate with Service Management Practise resources to promote Service Management best practise and adoption

   

   

   

  • Ensuring continual process improvement and management of processes

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  Control and Conduct Statements – for inte al use only. Not for use in exte al recruitment media

  Control

  All staff are responsible for ensuring the effectiveness of the controls that are in place to manage the risks in the processes and activities that they undertake in their day to day role.

  Conduct

  Good conduct at HSBC means that we deliver fair outcomes for customers, and do not disrupt the orderly and transparent operation of financial markets. We exist to serve our customers and our approach to conduct helps us ensure that we know and understand them and deliver products and services that meet their genuine needs. Our conduct framework provides us with a set of outcomes to achieve across everything we do and can be found within the Group’s Global Principles, and on the Conduct SharePoint site together with our Global Conduct Requirements.

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: