Job Description:
Job Description
Detailed Job Description
? Lead & participate in Service Now infrastructure upgrades, migration, configuration, support and maintenance.
? Participate in Scrum methodology.
? Primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customisations within the application.
? Knowledge of Integration Hub and API integrations with ServiceNow.
? Build technical plans and manages the upgrade.
? Acts as a Subject Matter Expert for ServiceNow related technical escalations inte
ally and with Vendor.? Support Fulfillment teams in the trouble shooting of major incidents challenging cases to include joining crisis call and working with teams and vendors for resolution.
? Strict mandatory adherence to inte
al process to support the service, including change management, and incident management policy.? Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
? Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.)
? Take lead to drive inte
al teams for new initiatives related to ServiceNow .? Take ownership of technical deliverables and handle technical engineering escalations for the team.
? Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required.
? Ensure appropriate document creation and maintenance to a high standard.
Qualifications
Knowledge, Experience & Qualifications.
? 8+ years of experience in software development with at least 5 year of experience working on ServiceNow application development.
? Must have good exposure to Agile Scrum practices and methodology
? ServiceNow certification (CSA,CIS)
? Strong Core Java development, Angular JS experience
? Demonstrated experience designing and developing process-based solutions
? Demonstrated experience documenting user case processes and BPM workflows
? Ability to transform Business Requirement into Business Process,
? End to End experience of ServiceNow -based application design and implementation
? Well versed with class hierarchy, Update setset hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
? Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
? Proven analytical and problem-solving skills
? Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
? Proven ability to work across geographies and time zones with a variety of teams.
? Experience of working in a high-pressure environment, handling critical systems incidents or problems, and dealing with global stakeholders across multiple functions.
? Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
? Ability to motivate & influence people to meet desired project deliverables.
? Strong multi-tasking, multi-roles & time management skills.
? Knowledge of Service management techniques including incident, problem, change, release management
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910