JPC-22284 - HRIT Servicenow
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

  In this role, you will:

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">As part of the POD be responsible for capturing, analysing and documenting HR business processes using formal analysis techniques

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Assiting with the documentation of high quality user stories for the Product Backlog through close collaboration with HR Product Owners and ServiceNow developers

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Leading the designing of solutions to address business requirements

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflow

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Testing config and code to ensure it meets requirements and quality

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Identifying continuous improvement opportunities e.g. error detection and performance enhancements

  ·          Actively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

   

  To be successful in this role, you should meet the following requirements:

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Posses a developed Business Analyst skillset, including analysis and documentation techniques

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Have strong analytical and problem solving skills, capable of thinking creativly/laterally

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Have a self-starter attitude that can operate and develop without close supervision

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Have experience in software development and/or application configuration skills.

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Experience of working in virtual, geographically dispersed locations and timezones

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Knowledge of HR processes and technologies is preferrable, although not essential

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps is also preferrable though not essential

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Strong Interpersonal and communication (both oral and written) skills

  ing: 0pt; mso-ansi-language: EN-GB;\">·          ing: 0pt; mso-ansi-language: EN-GB;\">Profficient with MS Excel, Powerpoint, Word and Visio (or similar)

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: