JPC-242694 - Service Quality Engineer
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  : gray-10 black; padding: 0in 6.0pt 0in 6.0pt;\" valign=\"top\" width=\"187\"> Responsible for: (Please describe the role that the Candidate will be undertaking within the team)

  As a key member of the technical team, you will be expected to define and contribute at a high-level to many aspects of our collaborative agile development process: Own and manage Incidents, Problem records and Change management, per ITIL standards. Managing major issues (P1 in nature) and took them to closure. Handling and improving Batch monitoring, issue resolution and Service requests. Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.). Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture. Adopt and follow the Agile and DevOps principles. Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes. Should be ready to provide 24*7 support on rotation / need basis. Ensure adherence to different SLAs. Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues. Should comply with audit, data protection & IT Security procedures to ensure integrity of system. Should be open to lea new technologies based on project requirements. Should be open to work on IT service quality management.

   

   

  : gray-10 black; padding: 0in 6.0pt 0in 6.0pt; height: 41.45pt;\" valign=\"top\" width=\"642\"> ESSENTIAL EXPERIENCE (in order of importance) Including: technical knowledge, company/industry experience, IT knowledge (levels required), languages etc.

  ·         6-8 years of overall IT experience in production support/application support. ·         Experience with Big Data (Hadoop) principles is preferred. ·         Sound Knowledge of SQL, UNIX, HIVE, SPARK, PYSPARK etc. ·         Good to have knowledge on Python, Scala, and Elastic. ·         Knowledge of Scheduling tools like Control-M, Airflow etc is preferred. ·         Knowledge of monitoring tools like App Dynamics, Splunk etc is preferred. ·         Proven experience of working in RTB / Production support teams. ·         Knowledge and understanding of Banking domain and IT Infrastructure is preferred. ·         Good communication skills as the candidate need to work with globally dispersed and diversified teams. ·         Hands-on experience and sound understanding of ITIL processes and standards. ·         Knowledge of tools like Service Now, JIRA, GITHUB, is preferred. ·         Good to have knowledge on CI/CD.

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: