JPC-232543 - Tier 2 Engineer
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">Overview: Technical focal point for incident resolution

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  • ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies
  • ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Accountable for the accurate and timely resolution of network incidents detected
  • ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Deliver knowledge transfer and training to NOC engineers
  • ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Engage and partner with extended DISH operations teams for cross-technology incident resolution
  • ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Develop troubleshooting documentation
  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 1-5 Years –CCNA

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  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">Description: |

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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">Drives incident resolution for issues experienced in customer environments.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Escalates complex issues to Tier 3 when required for incident and problem resolution.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Engages and drives appropriate resources for escalations.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Maintains accurate documentation in incident and knowledge management systems.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Ensures case management guidelines are followed.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">Responsibilities:

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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">Performs incident detection, triage, and remediation of medium complexity network incidents.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Initiate incident escalation as required for remediation.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #242424;\">

  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\">•Contribute to troubleshooting documentation, incident handling and help guides.

  ates: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: \'Segoe UI\', \'Segoe UI Web (West European)\', \'Segoe UI\', -apple-system, BlinkMacSystemFont, Roboto, \'Helvetica Neue\', sans-serif; font-optical-sizing: inherit; font-ke
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  ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black !important;\"> 

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About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: