Job Description:
Job Description
Accountabilities
• Be the Change Management technical expert on the ServiceNow platform (ITSM), while advising on leveraging configurations vs. customizations.
• Support efforts for Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with the Change Management team and business stakeholders
• Advise on ways to leverage the ServiceNow platform to transform our current processes.
• Lead design workshops focused on ServiceNow Platform and Industry Workflow Solution technology (ITSM)
• Guide us through the ServiceNow capabilities, ensuring knowledge transfers, producing process documentation and helping to deliver proof of concepts.
• Draft and review user stories, acceptance criteria, testing strategy
• Guide and provide ad-hoc oversight/training
• Create and maintain architectural documents, process flows, database structures and other technical documentation (in line with agreed development standards)
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
• Deliver Automated Test Scripts to test the Change process during process changes and platform upgrades.
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910