JPC-232215 - Service delivery manager
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

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  Role And Responsibilities 

  • Strong Experience in managing support projects. 
  • Overall 15+ years of experience with at least 8 years of Project Management experience in support projects 
  • Excellent written and verbal communication skills. 
  • Should have a service-oriented attitude and a keen focus on enhancing customer experience. 
  • Excellent situational awareness in handling customer expectations 
  • Drive stakeholder engagement and maintain CSAT. 
  • Should have strong convincing skills and ability to handle tough situations. 
  • Provide guidance, mentoring, training, and delegate responsibilities to leads. 
  • Should have strong escalation management experience with multiple stakeholders including customers and product teams. 
  • Ability to develop and deliver creative business solutions for complex problems. 
  • Ability to work on compelling timelines and handle delivery pressures. 
  • Should be able to handle multiple customers and have a large team structure. 
  • Develop and Maintain Support Procedures 
  • Ensure SLAs are met as per the customer guidelines. 
  • Deliver regular reporting on the business performance and SLA. 
  • Provide value adds to Customers. 
  • Should have clear understanding of ITIL Process 

  
  

  Qualifications And Education Requirements 

  • BE/B Tech, MCA.
  • Development Experience in Oracle or Java 
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About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: