JPC-232142 - L2 Production Support Analyst |
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Location: Pune (WFO – Day 1 – Hybrid)

   

  No. of Positions: 5

   

  Client interview: Yes

  Experience Lvl: 5-10 Yrs
  
  

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  Role: L2 Production Support Analyst (Splunk)

  Experience: 5-10 Years

  Job Description

  Provide technical support for enterprise customers

  Develop a deep understanding of the Integration of Application/Product

  Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments

  Provide documentation content and participate in online forum support for real time questions from end users.

  Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation

  Follow standard procedures for proper escalation of unresolved issues to the appropriate inte al teams

  Ask customers targeted questions to quickly understand the root of the problem.

  Prioritize and manage several open issues at one time.

  Document knowledge in the form of knowledge base tech notes and articles

  Experience with the following systems is a must: UNIX

  Knowledge on AWS/Azure and Database is added advantage

  Be able to isolate problems between hardware and software and provide information to appropriate development team(s)

  The ability to shift gears and focus is essential when supporting a applications/integration

  Superior written and verbal communication skills are a must

  Must be able to work in a fast-paced technical environment and support an application with frequent integration releases and regular maintenance updates

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: