Job Description:
Job Description
The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
· The ideal candidate for this role will have good leadership skills, with appropriate technical expertise
· Experience of at least 10 years within Telecommunication having worked on Contact Center Technologies
· Experience in Financial industry would be preferred
· Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role
· Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys
· Stability and scalability, enhancements, improvements
· Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice
· Partner with senior business stakeholders, CC heads and other architects within HSBC / ITID to come up work a
common workable solution
· Experience in working with global teams, especially UK / HKG
· Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN
infrastructure, Contact Centre infrastructure.
· Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc.
· Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers
affecting the team, processes and products owned
· Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain,
leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910