JPC-221809 - ITIL
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job DescriptionQuick highlights as below.

   

  • ITIL Processes
  • Crisis Management
  • Major Incident Management
  • Process KPIs
  • Service level Management
  • Reporting against Contract
  • ITIL Certified

   

  Working Experience: 3-5 Years

  Relevant Experience: 2-3 years

  Educational Qualifications: Bachelor’s degree in any discipline

   

  1. As a Analyst, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.
  2. Prior working experience of handling foresaid processes preferred.
  3. Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure (Network, Compute, ServiceDesk etc.) and Application maintenance (ERP, BI, perforce applications)
  4. Capable to drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers
  5. Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
  6. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue.
  7. Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer.
  8. Driving the inte
     al audits, define and drive service improvement programs based on the exte
     al audit findings
  9. Report the Customer on all Process areas as per the Contractual agreements.
  10. ITIL4 certification preferred.
  11. Comfortable working in 24/7 environment

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: