JPC-221798 - Sr Cisco UCCE Engineer
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Role : Sr Cisco UCCE Engineer
  Location: Remote, India.
  Duration: 12 Months.
  Number of Positions : 1
  Rate: 3,25,000/- Month all inclusive
  BH ID: 11068
  Background: Std WWT checks (4 weeks)

  Excellent communication: Mandatory

  Mandatory Skills: Marked in yellow.

   

  Additional Notes:  This is not a Support or Help desk Role.

                                  ntier 3+ dev ops/system restoration engineer, ccie voice, automation

  only 2-3 tac cases in the last year.

  Stable environment

   

  JOB DESCRIPTION

   

  Lending Club is looking for a Sr Cisco UCCE Engineer to join the Telephony team within Corporate Technology. This team is primarily responsible for overseeing the development and on-going support of Lending Club\'s telephony platform including Unified Contact Center Enterprise (UCCE)

   

  The right candidate must have a strong UCCE technical background and demonstrated experience in leading telephony initiatives. As a self-starter requiring minimal supervision, the Sr. Engineer must have a strong commitment to technical excellence and teamwork as this individual will be in a strategic position to influence and lead change within the technology organization.

   

  Responsibilities:

  Implement Cisco IP Telephony solutions by translating business requirements into project plans thru implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), VXML (Voice Extensible Markup Language) Gateways.

  • Deploy, configure and script Cisco UCCE software [ICM, and CVP], Cisco Outbound options.
  • Take ownership of project tasks, quantify and complete on time with minimal supervision
  • Work with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center and database integration with the Cisco IP Telephony infrastructure.
  • Responsible for delivery of excellence in products, process, and infrastructure management.
  • Applies knowledge of call center operational dynamics as it relates to the implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.
  • Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
  • Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UCCE portion of the VoIP network.
  • Exercise Innovation during all stages of the project lifecycle from design through implementation.
  • Applies business and technical analytical skills to analyze, implement and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP Telephony applications.

   

  Required Experience and Qualifications:

  • Minimum of 5 years of relevant Cisco UCCE experience.
  • Experience with voice gateways or SIP protocol experience
  • Hands on Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP, Call Studio and ICM Scripting.
  • Hands-on experience in UCCE/ICM troubleshooting including RTTEST , OPCTEST, PROCMON, DUMPLOG
  • Cisco Unified Communication Manager (CUCM) experience is a plus
  • Experience implementing integrations using web tools and REST APIs is a plus
  • Excellent communication and presentation skills, including demonstrated ability to effectively engage, influence and communicate technical and business issues and solutions to all levels in the organization.
  • Strong leadership skills
  • Experience with Cisco IP Dialer, Third Party Outbound Campaign Managers, Email Manager is a plus
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
  • Certifications on the UCCES /UCCED / UCCEI certified CCNA/CCNP/CCIE-Voice is a plus.

   

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: