JPC-221716 - Office 365 and Exchange online
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Office 365 and Exchange online:

  Lead Administrator L1 /L2

  Experience 6 - 10 years

  Must Have Skills

   

  M365 Tenant Management:

  · M365 Tenant and Platform Administration including configuration and setup

  · Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD

  · Strong knowledge on PowerShell scripting for Tasks automation using various PS modules

  · Hands-on knowledge on Azure AD, Azure AD connect for M365 modules

  · Experience in Azure and Microsoft 365 security and identity

  · Experience in Microsoft Defender for Office 365, Identity Protection, and Intune

  · Experience in AIP & DLP administration and support

  · Should have good understanding on Monitoring and reporting of Service Health & Message Centre

  Exchange:

  · Hands on experience in migration of mailboxes from exchange 2010/2013/2016 to Office 365

  · Hands on experience in migration of public folders from exchange 2010/2013/2016 to Office 365

  · Hands on experience in migration of exchange 2010/2013 to exchange 2016

  · Knowledge about hybrid environment

  · Knowledge about hybrid mail flow (centralized and de-centralized)

  · Knowledge about compliance and protection management like retention policies, filters , e-discovery , DLP , quarantine

  · Knowledge about mail flow connectors, SPF, DKIM, DMARC

  · Knowledge about Azure active directory, MFA, group license

  · Knowledge about calendar free/busy sharing

  · Knowledge about Skype for business, Teams, SharePoint

  · Hands on experience in On-Prem exchange servers 2010/2013/2016

  · Knowledge about DAG servers, relay servers, mail routing

  · Strong troubleshooting skills on DAG, mailbox database and routing issues

  · Knowledge about Intune, MAM, MDM and conditional access policies

  · Deployment of Exchange Servers – All Roles and Services

  · Strong understanding of performance analysis

  · Strong experience using Exchange Databases, Roles, DAG, Client Access Role, Transport Role .

  · Mailbox administration, Maintenance of Exchange services

  · Deployment and Management of Hybrid Exchange servers.

  · Troubleshooting issues on Exchange services

  · Hands on experience on mailbox migration and support for migration

  · Hands on experience on Disaster recovery, Critical Incident Management, Root Cause Analysis

  · Experience in Testing and implementing Cumulative Update released by Microsoft. Ø Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.

  · Experience of Installation, configuration, Migration and deployment of Exchange Server

  · Sound Knowledge of Active Directory/Domain Controllers.

  · Establish and implement policies, procedures, and technologies

  · Microsoft Certification on Exchange 2013/2016

  · Excellent Customer Service oriented professional

  · Take initiative and feel responsible for your work environment

   

   

   

   

  Job description: Office 365 - Exchange Online (Microsoft teams)

  Experience range: 3 to 10 years

  Required Technical Skill Set: M365 Tenant, MS Teams, SharePoint Admin, Azure AD, M365 Advance Threat Protection

  M365 Tenant Management:

  · M365 Tenant and Platform Administration including configuration and setup

  · Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD

  · Strong knowledge on PowerShell scripting for Tasks automation using various PS modules

  · Hands-on knowledge on Azure AD, Azure AD connect for M365 modules

  · Experience in Azure and Microsoft 365 security and identity

  · Experience in Microsoft Defender for Office 365, Identity Protection, and Intune

  · Experience in AIP & DLP administration and support

  · Should have good understanding on Monitoring and reporting of Service Health & Message Center

  MS Teams Administration:

  · Hands-on knowledge in MS Teams

  · Handling issues related to instant messaging, channels, Files, Presentation, Collaboration

  · Managing Microsoft Teams Admin centre for all configuration, policies, settings and regular updates

  · Managing and setting up Live events

  · Configuration of enrolling New SBC, Add a call Queue, adding direct routing, Call Park policy, Calling Policy, assigning phone numbers to users, Forwarding simultaneous ringing, Delegation and voicemail, Decommissioning of IP phones, configuring dial plan, deleting SBC etc.

  · Management of Organizational profiles

  · Co-ordinate with Microsoft for any L4 issues and functionality changes

  · Ability to manage M365 services, Microsoft cases, Usage report, Global settings, Prepare service availability report, operational summary report on monthly basis as per agreed template

  · Provide 3rd line support for all customers & resellers via phone or email for MS Teams and Audiocodes/Ribbon SBC.

  · Be in-house SBC expert.

  · Exposure to monitoring tools like OVOC, SolarWinds etc.

  · Experience with server patching processes.

  · Be in-house expert in Microsoft Teams deployment and support.

  · Incident Management System and update ticket in a timely manner for any tickets passed on from 1st or 2nd Line support.

  · Take ownership of customers & resellers problems, follow up the status of problems on their behalf and communicate progress in a timely manner.

  · Following in-depth diagnosis, escalate to 3rd party supplier support where applicable.

  · Provide support, training and be an escalation point for 1st/2nd line colleagues.

  · Manage, prioritize and plan own work queue and deal with tickets within the set SLAs.

  · Share technical knowledge with users and to provide basic training on systems and applications.

  · Availability for on-call 24*7.

  · Maintain a high degree of customer service for all support queries and adhere to all service management principles.

  · Proactively drive your own training from senior members of staff to bridge the knowledge gap.

  · Deploy new projects and install Teams solutions for new customers.

  · Take proactive steps to ensure client systems are at optimum level.

  · Analyze current market trends and suggest new systems for the benefit of customers .

   

  Additional Responsibilities

  · Provide consultancy and support for inte
  al development/project work

  · Undertake all other reasonable and related tasks/objectives associated with this role.

  · Supervise and mentor 2nd and 1st line technical staff

   

  Essential Skills

  · Previous experience in Telecoms, especially in Microsoft Teams, SIP, VOIP and PBX system.

  · Microsoft Teams/M365 implementation knowledge and MS700 Certification

  · SIP Certification (Preferable but not mandatory)

  · ITIL v3 Foundation Certification (Preferable but not mandatory)

  · Experience dealing with Routers, Firewalls network configuration (Preferable but not mandatory).

  · Good working knowledge of layer 2 and layer 3 networking.

  · Excellent knowledge of MS Teams, Skype for Business, contact centers or other PBX systems

  · Knowledge of Microsoft Office M365,

  · Knowledge of Cloud Infrastructures.

  · 5+ years\' experience in an IT Support Role - providing phone, email and onsite support.

  · Possess excellent communication skills.

  · Be an excellent problem solver with strong analytical skills.

  · Knowledge of Yealink, Polycom, Audiocodes and Cisco phones.

   

  Desirable Skills

  · Windows desktop and server (recent versions)

  · CCNP

  · SIP Trace, SIP Log

  · Wireshark

  · Experience in a hands-on role supporting 

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: