JPC-221648 - Unix Shellscripting
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Must have skills:

   

  - Unix Shell Scripting, SQL

  - Troubleshooting using logs monitoring tools

  - ITSM – Incident, Change and Problem Management

  - L2 Support experience is a must

   

   

  Good to have skills :

   

  - CI/CD, Jenkins, Git & Maven

  - PCF Cloud knowledge, AWS

   

  JD as below:

   

  Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.

   

  •            Hands-on experience 7-10 yrs minimum.          

  •            Incident Resolution - Review  and resolve the Incidents arising from Operation Command Center Alerts / Alerts from Enterprise Monitoring Operations (EM Operations) / OMNIBUS and Splunk Alerts.

  •            Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window

  •            Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues

  •            Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.

  •            Traffic Routing – perform traffic routing in support of infrastructure maintenance

  •            Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.

  •            Supporting the UAT testing by the Product team and Regional customer support team.

  •            Configuring application/artifacts and supporting the new customer onboarding to the platform

  •            Testing the newly on boarded customer’s file processing and reports delivery

  •            Raise new change tickets and arrange for approvals, including CAB approvals

  •            Review and approve change tickets.

  •            Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps

  •            Work with customers on ad-hoc queries

  •            Work with Development / Testing team for defect analysis (with Production simulated data)

  •            Build automation scripts that reduce the number of Incidents and/or improves processes followed

  •            Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.

  •            Participate / Initiate in War Room calls that impacts application availability or has a customer impact

   

   

  Tools Used:

   

  •            Remedy – Ticketing Tool

  •            Rally (For Story and Bug Tracking)

  •            Splunk and Dynatrace for Monitoring

  •            WinScp (file movement/ validation)

  •            Cyberark/Putty

  •            Toad – Querying Tool for DB

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: