JPC-221571 - Technical Writer
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Job Summary

   

  The Technical Writer is a critical role within Application Services that is responsible for driving clear communication of complex technical concepts and solutions as part of contract deliverables, white papers, and proposal responses.

   

  The Technical Writer’s audience includes inte
  al (WWT) and exte
  al clients, potential clients, and partners. The Technical Writer will work to attain a level of knowledge and understanding about the solutions that WWT develops and offers, which will allow them to create content such as articles, case studies, white papers, product or service descriptions, website and blog content, presentations, and other media as needed. This position also supports engineers and delivery teams by developing new documentation for contract deliverables and proposals. The Technical Writer may also be responsible for editing, posting, and updating existing content.

   

  The Technical Writer will drive standardization and reduce the time needed to produce quality documentation. If you love to work in a collaborative environment where continuous lea
  ing is encouraged, and you enjoy communicating technical concepts and solutions, this is the position for you!

   

  The Technical Writer reports to a Software Engineering Manager in Application Services.

   

  Job Responsibilities/Essential Functions/Competencies

  • Create original content and/or compile and transition existing content for a variety of stakeholders and audiences across different types of media
  • Work directly with inte
    al and exte
    al technical subject matter experts to validate solution details for multiple technologies and coalesce the intended message
  • Observe and collaborate with end users/exte
    al customers to improve the quality of products, services, and documentation provided by delivery teams for existing solutions and processes

  ·       Lead the coordination of blending input from multiple contributors into a single document, report, or deliverable suitable for customer consumption

  • Work independently and autonomously to strategize, synthesize write, edit, and proofread content for past performance narratives, capabilities and services papers, white papers, case studies, and other solution studies
  • Ensure content adheres to defined scope, specifications, and context in accordance with customer expectations and that all content adheres to WWT’s standards for quality, graphics, format, and style
  • Conduct independent research and analysis on a technical subject to create technical documentation or other forms of communication
  • Prepare and edit ad-hoc technical documentation, including user manuals, training materials, installation guides, design documents, and reports
  • Develop or enhance standard documentation templates and processes
  • May work directly with exte
    al customers or as an embedded team member to provide them with documentation and support
  • Respond to requests from supported business units to author requests for proposal (RFP) responses, case studies, white papers, or other similar documents for new client acquisition, or to promote continued growth and retention of existing client relationships

   

  Qualifications

   

  Qualifications include:

  • Bachelor’s degree required
  • Excellent verbal and written communication skills
  • Exceptional interviewing, writing, editing, and proofreading skills
  • Experience delivering technical documentation (4-6 years)
  • Strong attention to detail and organizational skills
  • Demonstrated creative problem solving/analytical skills and ability to prioritize work effectively in a deadline-driven and multi-project environment
  • Ability to give and receive feedback. A central part of living our core values is our environment of safe, timely, and direct feedback. We require and coach our employees on how to provide constructive and critical feedback to their peers, reports, and leadership. This can take on many forms: written, verbal, in a group setting, and one-on-one. Feedback can involve topics ranging from job performance and leadership effectiveness to root cause analysis, communication, and integrity. While not always comfortable, we see the ability to give and receive feedback in a safe environment as a job requirement common across all practices and roles, and a vital aspect of our culture and continuous improvement.
  • Possesses a high level of integrity, behaves in an ethical manner that is above reproach. Builds trust through honesty, reliability, and authenticity by meeting commitments and keeping promises. Possesses a strong conce
    for the needs of colleagues and adopts tough, principled stands, even if they’re unpopular.
  • Demonstrates self-control. Manages impulsive feelings and distressing emotions and operates without any personal agenda. Stays composed, positive, and unflappable even in trying moments. Thinks clearly and stays composed and focused under pressure.
  • Must be flexible. Smoothly handles multiple demands, shifting priorities, and rapid change. Works collaboratively to get things done. Proactively seeks the advice and suggestions of peers, subordinates, and superiors. Adapts strategies and tactics to fit fluid circumstances.
  • Is optimistic. Demonstrates a positive mental attitude. Persists in seeking goals despite obstacles and setbacks. Operates from a hope of success rather than a fear of failure. Sees setbacks as due to manageable circumstances rather than a personal flaw.
  • Models leadership qualities. Articulates and arouses enthusiasm for a shared vision and mission. Leads by example.
  • Fosters excellence in communication. Is effective in give-and-take, registering emotional cues in attuning their message. Deals with difficult issues head-on. Listens well, seeks mutual understanding, embraces and participates in the sharing of information. Fosters open communication and is equally receptive to receiving both bad and good news.

   

  When This Role Is Done Well

  ·       Project documentation deliverables are centrally managed by the Technical Writer, are on-time, require minimal rework, and represent a quality product suitable for customer consumption

  ·       Collaboration exists between the Technical Writer and the delivery and sales teams

  ·       Documentation requiring content from multiple contributors is collaboratively assembled under the direction of the Technical Writer with appropriate deadlines established for content, is presented in a consistent format, and reads as one voice

  ·       Project documentation templates exist for common deliverables such as assessment reports and proposals

   

   

  Working Conditions (if needed)

  • Open office and/or virtual environment 
  • Occasional travel should be expected (10%)
  • Typical work schedule will be Monday through Friday

               

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: