Job Description:
JoShift Timing *
9 PM to 6 AM(IST)
Must-Have
1. Strong ITIL and Support experience.
2. Strong technical skills in Unix, shell and PL/SQL.
3.Exposure to Cloud Technologies such as AWS General (basic knowledge),.
3. Prior Application Support experience for apps written in Java/J2EE including strong code debugging skills and ability to perform analytics investigations on diagnostics such as thread [1]dumps, memory dumps.
4. Strong knowledge of ITIL processes and prior exposure to support functions.
Good-to-Have
1. Scripting - Writing reading UNIX, Shell, PL/SQL scripts.
2. Knowledge of Service First or any other ticketing tool.
3. Databases - Working knowledge on enterprise RDBMS databases such as Oracle and SQL Server
SN Responsibility of / Expectations from the Role
1 Participating and managing incident resolution by owning the e2e incident
2 Produce Technical Incident Post Mortem (TIPM) documents for major incidents within 24 hrs of service recovery
3 Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with development teams.
4 Utilize the KEDB documents to improve service availability and reduction of time to resolution
5 Reviewing test strategy, test cases test results and provide inputs from an RtB point of view.
7 Contribute to automation of all manual checks such as SoD, EoD, Post-Release Live Proving, etc.
8 Identification of gaps in the existing alerting monitoring followed by deep instrumentation to rationalize / reduce false alerts.
9 Driving continual service improvements across the Cards Payment estate to help our customers achieve their ambitions.
10 Capacity Demand Managementb Description
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910