JPC-221374 - RPA Application Support Lead
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

  Job Title & Designation	RPA Application Support Lead
  Department	ICT – GIC / RPA COE / Change Management, Security & Operations
  Position	GICR-566
  Location	Hyderabad
  Reporting To	RPA COE Lead
  No. of Direct Reports	TBD
  No. of Indirect Reports	3-5
  Key Responsibilities:
  Responsibilities include to •         Collaborate with Tech Leads, Solution Architects, Infra. Lead, Process Analyst, Project Managers and SME’s in supporting RPA solutions and daily BOT monitoring and runs •         Lead a team of 3-5 members in managing all production BOTs across the shifts •         Work with SME/Process Analyst to get a complete understanding of the process that is getting automated •         Own the RPA platform and process testing for Application Changes, System Upgrades •         Technical and solution Documentation update related to Testing / Production Migration / Change Management •         Provide daily status update on BOT runs and Issue resolutions •         Create and monitor incidents and help resolving those incidents in timely manner •         Deliver process change management & enhancements as required for time-to-time •         Drive improvement projects and work on new solutions to enhance the operational metrics of RPA platform •         Develop BOT performance metrics for periodic (weekly / monthly / quarterly) reporting •         Drive and implement across all areas of operational support to increase efficiency     Activities include •        Leverage best practice for collaborating on Automation object/ libraries •        Create shift-roaster and ensure availability of team members during specified shift •        Provide technical leadership in support shifts as required •        Schedule monitoring, BOT re-triggering, Issue analysis and BOT operation restoration •        Incident / task open, closure, status monitoring& reporting to IT / ICT management team •        Ensure all support documentations are up to date •        Ensure process configuration changes are done on time with 100% accuracy •        Collaborate with team members, Architect and Offshore/On-shore Automation COE •        Collaborate with Automation COE, IT on requesting all necessary system access •        Debug production issues and guide team technically as and when required •        Drive & develop new or enhancement requests as per the need
  Qualifications, Experience and Competency Requirements:
  Education:	Bachelor’s degree in technology, engineering/ computer science.
  Experience	Essential: ?      6-8 years of experience in Robotic Process Automations (RPA) with Blue Prism ?      5+ year Experience in supporting production operation and run of processes executed by BOTs ?      Experience in programming (.NET, C#) with a specific focus on supporting BOT operations ?      Experience Automating process related with ERP, Mainframe and MS office tools. ?      Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines. ?      Ability to multitask and prioritize workload include Production Support ?      Good experience working in IT Service management tool, e.g. Service now ?      Display patience in difficult situations and drive for customer delight in every action
  Desirable: ?      RPA Blue Prism developer certification will be an added benefit ?      Strong expertise in application development using APIs such as REST and SOAP APIs ?      Familiar with Agile and DevOps methodologies ?      Expertise in process and technical design documents in the automation space
  Specific Skill Requirement	RPA tools such as BluePrism, etc., Knowledge of one or more Programming languages such as, C#, .NET, java, pyhton Additional Skills: Cloud platforms (AWS/Azure), web services
  Language Requirements	ENGLISH
  Travel Requirements
  Time Availability	3 PM – 12 AM in regular days; Month-end timing will be extended and start time would be appropriately adjusted
  Reason for Time Availability if N.A. hours required	North-America business operation support

   

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: