JPC-221280 - Avaya Voice Support L1
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  • Min 1-1.5 yrs of experience on Avaya voice Platform.   
  • Monitoring and providing break fix services to DHL offices in Chennai. 
  • Configuration of extension and Agent ID.
  • Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
  • Should know how to take trace.
  • Providing technical support to end user on Avaya and related queries. 
  • Should be well experienced on Avaya IP phones installation, configuration and troubleshooting.
  • Should familiar with Avaya Phone configuration techniques.   
  • Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
  • Should have the knowledge on vector, VDN and announcement.
  • Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
  • Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.   
  • Hands on experienced on Avaya dialer techniques, Skype, Audio code etc   
  • Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. 
  • Monitoring of Trunk  
  • Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.   
  • Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.   
  • Work with inte
    al & exte
    al stakeholders to address the incident.   
  • Familiar with service desk ticketing application.   
  • Vendor management. 
  • Managing end-to-end user queries related to Avaya and related device. 
  • Reasonable English 
  • Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) 
  • Ready to work 6 days week 
  • Readiness to work on week offs sometimes on need basis 
  • Avaya voice skills experience is a must 
  • Client interview to happen post which position shall be closed
  • Candidate worked on call center environment will be right fit for the requirement.
  • Candidate from VIS network and AGC Company will be preferred.

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: