JPC-221262 - VM ware lead
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

  Description

  · Supervision of the team(s) to ensure compliance of performance management targets and customer satisfaction.

  · Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.

  · Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.

  · To provide hands on support for critical incidents or if demand exceeds team resources available

  · Working experience on cloud technologies (private, hybrid & public clouds)

  · Knowledge of IT services under IaaS portfolio

  · To build and maintain effective relationship with Service management and corresponding Stefanini Enterprise Service counterparts.

  · Development of team to ensure skills levels match both current and future operational and customer requirements.

  · Schedule staff training, leave requests, duty rosters, and overall workforce planning requirements.

  · Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement.

  · Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible

  · Review of all necessary reporting to ensure operational, SLA and customer support targets are met.

  · Designing Implementation and Administration of compute infrastructure

  · Conduct & successfully complete UAT sign-off of the assigned projects.

  · Conduct training / knowledge transfer session to the inte
  al support teams.

  · Perform / Participate in POC / Staging for complex security solutions or projects.

  · Prepare RCA for critical/major incidents

  · Support technical teams and operations manager ensuring SLAs are achieved

  · Support on DR drills

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: