JPC-221259 - MDM Technical Consultant
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• Job Description

   

  Primary responsibilities including but are not limited to:

  · This position is for UEM/MDM technology. The individual should have 5+ years of experience in MDM technology with strong technical background and be very keen in troubleshooting issues.

  · Normal operations require managing critical issues, regularly communicating with customers, training on MDM product features. Ability to reproduce customer environments in order to find root cause of issues will be a key responsibility.

  · Experience in VMware WorkspaceOne/AirWatch is mandatory and other MDM technologies (MobileIron/Intune/XenMobile) will be added advantage.

  · Experience in deployment and implementation of Enterprise Mobility Services which includes working knowledge of Mobile Device Management, Mobile Application Management, Mobile Content Management, Mobile Email Management and BYOD Consulting

  · Experience in troubleshooting Active Directory, Exchange and ActiveSync. Linux will be added advantage.

  · Experience in deploying and maintaining On-Premise servers like Console server, Device Services server, DB server and other component servers is mandatory

   

  Desired Skills:

  · Passion, ambition and drive to work in an extremely demanding customer service environment

  · Demonstrated ability to work under pressure

  · Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship

  · Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution

  · Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally

  · Ability to read and write English ticket reference information on Incident Platform

  · Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues

  Requirements:

  · Design and Implement Mobility solutions for fleet of devices of different customers.

  · Help in enrollment and provisioning of various devices like iOS, Android, Windows.

  · Test and push applications to mobile devices , this includes reviewing iPA and APK files.

  · Assign Restriction policies to Mobile devices.

  · Assign Compliance policies to Mobile devices.

  · Push scripts using product provisioning procedure in Workspace ONE.

  · Troubleshoot issues reported by customers- relating to enrollment, application install and device communication

  · Collect X-code and ADB logs to investigate application failures or profiles issues.

  · Troubleshoot various mobile platform issues iOS/Android/MacOS/Windows/Rugged.

  · Create customized reports as per requirements of customers.

  · Replicate issues reported by customers and escalate to VMware if there is a product limitation or Bug.

  · Work on AFW and DEP integration procedures and renewal of tokens/certificates.

  · Work on Volume Purchase Program request for bulk applications.

  · Supervise devices using Apple Configurator and DEP.

  · Work on additional tasks as assigned.

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: