Job Description:
JOB PURPOSE
Ensure smooth branch operations complying with all inte
al controls, regulatory andcompliance requirements, thus leading to strong business growth and optimum
level of customer satisfaction.
Description
1. Controls & Compliance
• Ensure all processes are followed as per Branch Operations, & KYC/AML policy;
while ensuring Compliance and TATs are met as per the Service Level Agreement
between departments.
• Ensure, manage and supervise over-the-counter services in the branch to achieve
timely and accurate processing of customer requested transactions and customer
complaints, while ensuring service delivery is as per the prescribed standards and
SLAs between the functions of the bank.
• Ensure all trade businesses are managed and supervised by following procedures to
ensure adherence to the bank’s risk and compliance policies. (wherever applicable)
• Ensure that all regulatory reporting is submitted on a timely basis to avoid noncompliance at all levels.
2. AML/CFT
• Supervise and ensure compliance with Money Laundering and terrorist financing
regulations and Know Your Customer Guidelines, while regularly reviewing KYC
status, customer profiles, conduct risk assessments, authorization of transactions on
a daily basis, to ensure that the branch conducts its business following the required
system/ process flow to counter money laundering and terrorist financing.
3. Customer Experience
• Provide guidance and recommendations in order to support the resolution of all
customer cases to improve overall customer experience.
4. Cost Management & Business Growth
• Management of variable cost factors pertaining to branch operations and to
maintain the cost at a minimum level and within budget to ensure branch efficiency.
• Facilitate growth in business and strengthen Bank by ensuring customer
satisfaction, actively participate in retention of deposits, identify and follow up on
cross-sell leads along with the branch manager in order to strengthen the liability
position of the bank
5. Branch Operations:
• Responsible for reconciliation of Inter Branch Transaction Supervision /Cross
Branch Transactions, Inte
al Control, and branch outlook and ambiance by properlymaintaining branch fu
iture/ fixtures/ IT equipment to effectively support thefront-line of the branch
6. Audits
• Ensure all processes are performed as per bank policies to achieve the best
satisfactory audit ratings in inte
al, exte
al and SBP audits.7. Branch Security
• Hold the custody of cash vault, security stationery, and ATM, while acting as branch
security officer by conducting security drills and alerting staff, in order to remain
vigilant and maintain security
8. People Management
• Lead the branch Operations team to set individual objectives, review performance
appraisals and provide ongoing feedback on a formal and informal basis so that all
staff are aware of what they are required to achieve and how they are performing
against their objectives.
• Ensure implementation of a transparent and effective KPIs setting and appraisal
process in time with local and regional guidelines.
Qualifications
Minimum qualifications:
• Minimum graduate.
Minimum experience:
• Minimum of 2 years of experience working in branch operations
• Strong written and oral communication skills
• Proven leadership skills, and the ability to coach staff to ensure a high level of
customer service
• Knowledge of loan products is an added advantage
Required skill set:
• Advance level operational Knowledge.
• Capacity for team building
• Maintain a significant standard of services for “Desired” levels
Location: Bangalore
Salary up to 350,000
Preferably female Candidate with banking experience
Reports - Regional Head
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910