JPC-221249 - Telecaller
Job Posted: May 14, 2024 | Total views: 1

Job Description:

• JOB PURPOSE

  Ensure smooth branch operations complying with all inte
  al controls, regulatory and

  compliance requirements, thus leading to strong business growth and optimum

  level of customer satisfaction.

   

  Description

  1. Controls & Compliance

  • Ensure all processes are followed as per Branch Operations, & KYC/AML policy;

  while ensuring Compliance and TATs are met as per the Service Level Agreement

  between departments.

  • Ensure, manage and supervise over-the-counter services in the branch to achieve

  timely and accurate processing of customer requested transactions and customer

  complaints, while ensuring service delivery is as per the prescribed standards and

  SLAs between the functions of the bank.

  • Ensure all trade businesses are managed and supervised by following procedures to

  ensure adherence to the bank’s risk and compliance policies. (wherever applicable)

  • Ensure that all regulatory reporting is submitted on a timely basis to avoid noncompliance at all levels.

  2. AML/CFT

  • Supervise and ensure compliance with Money Laundering and terrorist financing

  regulations and Know Your Customer Guidelines, while regularly reviewing KYC

  status, customer profiles, conduct risk assessments, authorization of transactions on

  a daily basis, to ensure that the branch conducts its business following the required

  system/ process flow to counter money laundering and terrorist financing.

  3. Customer Experience

  • Provide guidance and recommendations in order to support the resolution of all

  customer cases to improve overall customer experience.

  4. Cost Management & Business Growth

  • Management of variable cost factors pertaining to branch operations and to

  maintain the cost at a minimum level and within budget to ensure branch efficiency.

  • Facilitate growth in business and strengthen Bank by ensuring customer

  satisfaction, actively participate in retention of deposits, identify and follow up on

  cross-sell leads along with the branch manager in order to strengthen the liability

  position of the bank

  5. Branch Operations:

  • Responsible for reconciliation of Inter Branch Transaction Supervision /Cross

  Branch Transactions, Inte
  al Control, and branch outlook and ambiance by properly

  maintaining branch fu
  iture/ fixtures/ IT equipment to effectively support the

  front-line of the branch

  6. Audits

  • Ensure all processes are performed as per bank policies to achieve the best

  satisfactory audit ratings in inte
  al, exte
  al and SBP audits.

  7. Branch Security

  • Hold the custody of cash vault, security stationery, and ATM, while acting as branch

  security officer by conducting security drills and alerting staff, in order to remain

  vigilant and maintain security

  8. People Management

  • Lead the branch Operations team to set individual objectives, review performance

  appraisals and provide ongoing feedback on a formal and informal basis so that all

  staff are aware of what they are required to achieve and how they are performing

  against their objectives.

  • Ensure implementation of a transparent and effective KPIs setting and appraisal

  process in time with local and regional guidelines.

  Qualifications

  Minimum qualifications:

  • Minimum graduate.

  Minimum experience:

  • Minimum of 2 years of experience working in branch operations

  • Strong written and oral communication skills

  • Proven leadership skills, and the ability to coach staff to ensure a high level of

  customer service

  • Knowledge of loan products is an added advantage

  Required skill set:

  • Advance level operational Knowledge.

  • Capacity for team building

  • Maintain a significant standard of services for “Desired” levels

  Location: Bangalore

  Salary up to 350,000

  Preferably female Candidate with banking experience

   

  Reports - Regional Head

About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

Company Info: